Support

Your privacy and security are our top priority. Here's how we keep your data safe:

1. We never see or store your password. We use a secure browser session to log into Instagram - your credentials go directly to Instagram, not to us.
2. Your data stays on your device. Follower lists, activity history, and tracked account data are stored locally on your phone.
3. Login notifications are from you. If Instagram sends you a login notification, you can verify it's coming from your own device where you're using Nosy.
4. Avoid excessive refreshing. To prevent Instagram from flagging your account, avoid refreshing tracked users or your own account multiple times per day.

We want you to feel completely secure using Nosy. If you ever have concerns, our support team is here to help.

• Stored on your device: Your follower/following lists, activity history, and tracked account data
• Stored on our servers: Your anonymous account ID, notification preferences, and which accounts you're tracking (usernames only, no passwords or personal data)

We do not sell your data or share it with third parties.

Go to Settings > Delete Account. This will permanently remove all your data from both your device and our servers. This action cannot be undone.

1. Tap the Tracking tab
2. Tap "Add Account"
3. Enter their Instagram username
4. We'll start monitoring their follower activity

You can track multiple accounts depending on your subscription.

Instagram doesn't share profile view data with any third-party apps - anyone claiming otherwise is misleading you. What we CAN show you is who followed/unfollowed you and who your tracked accounts followed/unfollowed.

We check for new activity in the background and notify you when there's something new - either through a push notification or the in-app banner. We recommend only syncing when the app lets you know there's new activity. This keeps your account safe and avoids excessive requests to Instagram.

Instagram requires authentication to access follower data. By logging in, you give the app permission to see the same information you see when browsing Instagram - your followers, who you follow, and public profile information.

No. We only access publicly available information (their follower/following counts and lists). We don't interact with their account in any way - no follows, likes, views, or messages. There's no way for them to know you're tracking their activity.

Free users can connect their Instagram and see basic stats.

Subscribers get:

• Full follower/following change history
• Track other accounts' activity
• See who unfollowed you
• See who's not following you back
• Detailed activity insights
• Priority support

Subscriptions are managed through Apple:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find Nosy and tap Cancel Subscription

You'll keep access until the end of your billing period.

If you've previously subscribed and need to restore your purchase (e.g., after reinstalling the app or switching devices):

1. Go to Settings > Subscribe Now
2. Scroll to the bottom of the paywall
3. Tap "Restore purchase"

Your subscription will be restored automatically if it's still active.

Refunds are handled by Apple, not us. To request a refund:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Nosy purchase
4. Select "Request a refund"

Instagram sessions expire periodically for security reasons. Simply tap "Reconnect" and log in again. Note: Don't reconnect too frequently (multiple times per day) as this can flag your account for automated activity.

Try these steps:

1. Pull down on the home screen to force a refresh
2. Check your internet connection
3. If issues persist, try disconnecting and reconnecting your Instagram (Settings > Disconnect Instagram)

Depending on the number of followers, syncing with Instagram can take some time. Keep the app open in the foreground and be patient - we're fetching all your data as quickly as Instagram allows. Larger accounts may take a few minutes to fully sync.

This can happen if you disconnect and reconnect too frequently. We recommend:

• Only reconnecting when absolutely necessary
• Waiting at least 24 hours between reconnection attempts
• Using the app normally without excessive refreshing

If warnings persist, take a break from the app for a few days.

Go to Settings > Disconnect Instagram. This will log you out and clear your session, but keep your historical data. You can reconnect anytime.

Yes! Subscribers can track multiple Instagram accounts. Go to the Tracking tab and tap "Add Account" to add more accounts to monitor.

• Local data is deleted: Your activity history and cached data will be removed from your device
• Account persists: Your account and tracked accounts list remain on our servers
• Reinstalling: When you reinstall and log in, your tracked accounts will sync back, but historical activity data may be limited

1. Go to Settings > Disconnect Instagram
2. Wait a moment for the session to clear
3. Go back to the home screen and tap "Connect Instagram"
4. Log in with your other Instagram account