Privacy Policy
Last updated: October 5, 2026
This Privacy Policy describes how Nosy and its affiliates ("Nosy", "we", "our", or "us") collect, use, and share information in connection with your use of our websites (including trynosy.com), services, and applications (collectively, the "Services").
This Privacy Policy does not apply to information our customers may process when using our Services.
We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including:
- Information you provide to us directly (e.g., when contacting support).
- Information collected from your use of the Services.
- Information obtained from third-party websites, services, and partners.
We recommend reading this Privacy Policy in full to ensure you are fully informed. If you have any questions about our data collection, use, or disclosure practices, contact us at support@trynosy.com.
1. Information We Collect
Information You Provide
- Email address, when you log in or attach an email to your account, so we can send you a one-time login code.
- Instagram usernames of the accounts you connect or track.
Information We Create
- A random account identifier that is created when you first use the app.
- If you allow notifications, your device's push notification token.
Payment Information
- Purchases made in the app are processed by Apple or Google through in-app purchases.
- Purchases made on our website are processed by Paddle.com, our merchant of record (see section 3).
- We do not directly collect or store your financial account information.
Communications
If you contact us, we may collect details like:
- Your name, email, phone number
- The message content and attachments
- Confirmation when you open an email from us
Information We Collect When You Use Our Services
Cookies & Tracking Technologies
We automatically collect certain data from your device, including:
- IP address, browser type, ISP, referring/exit pages, operating system, timestamps, clickstream data, and referring URLs.
- Cookies are used to store information and track preferences.
- We may track your use of features and interactions across different websites and services.
In some regions, including the EEA, this data may be considered personal information under applicable laws.
Usage Data
We may collect information about how you use our Services, such as:
- Processor and memory usage, storage capacity, navigation, and system-level metrics.
- This data helps us improve our Services, develop new features, and maintain security.
Information We Receive from Third Parties
Third-Party Accounts
If you link a third-party account to our Services, we may receive:
- Authentication tokens
- Other linked account information
To manage what information is shared, visit your third-party account's Privacy Settings.
Third-Party Partners
- We may receive publicly available information from third-party partners and combine it with data we collect.
2. How We Use Information
We use collected information to:
- Provide, operate, and maintain our Services
- Personalize and improve our Services
- Understand and analyze user activity
- Develop new products and features
- Communicate with you (customer support, updates, marketing, and promotions)
- Process transactions
- Send push notifications and one-time login codes by email
- Prevent fraud
- Comply with legal requirements
3. How We Share Information
We may share collected information in various ways, including:
Vendors and Service Providers
- Third-party vendors may assist in operating our Services, marketing, and customer communications.
Aggregate & De-identified Information
- We may share non-identifiable data for business insights and analytics.
Third-Party Partners
- We may share publicly available data with trusted partners.
Professional Advisors
- We may disclose data to lawyers, bankers, auditors, and insurers when necessary.
Subscription Management
We use RevenueCat to manage in-app purchases and subscriptions: Privacy Policy
- RevenueCat processes purchase and subscription data on our behalf, including transaction history, subscription status, and device identifiers.
- If you request a refund, we share data with Apple through RevenueCat to help resolve the request. This includes how long you have used the app, how much of the purchase you have used, and your purchase and refund history.
- We share this information on the basis of our legitimate interest in preventing payment fraud and in resolving refund requests fairly, and because it is necessary to administer your purchase.
Web Purchases
Purchases made on our website are processed by Paddle.com, our merchant of record: Privacy Policy
- Paddle processes your name, email address, billing details, and payment information to take payment and issue invoices.
Service Providers
We use the following third-party services to run the app, send messages, and understand how it is used:
- Amazon Web Services (hosting and email delivery, Europe region): Privacy Policy
- Expo (push notifications, delivered through Apple Push Notification service on iOS): Privacy Policy
- Google Firebase Cloud Messaging (push notifications on Android): Privacy Policy
- DeepSeek (classification of public profile text, such as usernames and bios): Privacy Policy
- Amplitude (analytics, EU data residency): Privacy Policy
- Sentry (error monitoring, EU region):Privacy Policy
Advertising Partners
- Meta (Advertising): Privacy Policy
- TikTok (Advertising): Privacy Policy
These services may collect information such as device identifiers, usage data, and advertising identifiers to help us understand user behavior, measure app installs and conversions, and deliver targeted advertisements.
Business Transfers
- If we undergo a merger, acquisition, or asset sale, your data may be transferred.
Legal Compliance & Safety
We may share data to:
- Comply with laws, regulations, or legal requests.
- Enforce our Privacy Policy and Terms of Service.
- Detect, prevent, or address fraud, security, or technical issues.
With Your Consent
- We may share information if you provide explicit consent.
4. Legal Basis for Processing Personal Information
We collect and process personal information when:
- It is necessary for a contract (e.g., to provide our Services).
- It serves a legitimate business interest (e.g., improving our platform).
- You have given consent (e.g., marketing communications).
- We have a legal obligation to collect it.
If required, we will inform you whether providing personal information is mandatory.
5. Security
We implement security measures to protect your data. However, no method of transmission over the internet is 100% secure.
6. Data Retention
- We retain personal data as long as necessary for business or legal purposes.
- When no longer needed, we delete or anonymize it.
7. Access to Your Information
- You can request access to your data by emailing support@trynosy.com.
- To protect your privacy, we may verify your identity before processing requests.
8. GDPR Data Protection Rights (EEA Users)
If you are in the EEA, you have rights to:
- Access, correct, update, or delete your data
- Object to data processing or request data portability
- Withdraw consent at any time
- Lodge complaints with a data protection authority
To exercise these rights, contact support@trynosy.com.
9. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information in the traditional sense, but some data sharing for advertising purposes may qualify as a "sale" under CCPA.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact support@trynosy.com.
10. Your Choices
- You can opt out of promotional emails via the "unsubscribe" link.
- Browser settings can disable cookies, but some features may be limited.
11. App Store & Platform Services
Our app is distributed through the Apple App Store and Google Play Store. These platforms may collect certain data as described in their respective privacy policies:
- Apple: Privacy Policy
- Google: Privacy Policy
We encourage you to review their privacy practices, as their data collection is separate from ours.
12. Children's Privacy
- We do not knowingly collect information from children under 13.
- If you believe a child has provided personal data, contact support@trynosy.com.
13. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time.
- Changes will be posted on our website.
If changes are material, we will notify you via email or through our Services.
14. International Data Transfers
- We operate globally, and data may be transferred to other countries.
- We take steps to protect your data in compliance with applicable laws.
15. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@trynosy.com
If you require GDPR compliance, you may request our Data Protection Agreement (DPA) via email.
Data Controller: Nosy